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Flying should be accessible to everyone, regardless of physical ability. For travelers who require mobility support, Vietnam Airlines has established a comprehensive and compassionate service to ensure comfort and dignity throughout the journey. With a well-structured system designed to assist passengers at every stage—from check-in to arrival—Vietnam Airlines Wheelchair Assistance is a trusted service for those seeking reliable travel accommodations.

Understanding Mobility Support Options

Mobility limitations vary widely, and Vietnam Airlines addresses this with three distinct levels of assistance:

  1. WCHR (Ramp Assistance): Suitable for passengers who can climb steps and walk short distances but may need help across long airport corridors.
  2. WCHS (Stair Assistance): Intended for those who can move independently in the terminal but cannot use stairs when boarding or exiting the aircraft.
  3. WCHC (Cabin Assistance): Designed for travelers who need full assistance from check-in, through the aircraft cabin, and to their seat.

This classification ensures that the right level of support is provided, improving efficiency and reducing stress for the passenger.

Requesting Wheelchair Assistance

To receive the best possible service, travelers should request wheelchair assistance in advance—ideally 24 to 36 hours before their scheduled departure. You can make a request by:

Early notification helps the airline assign trained staff and prepare the necessary equipment well before the flight, especially during peak travel seasons.

Traveling with a Personal Wheelchair

Passengers are encouraged to bring their own wheelchairs, whether manual or electric. However, there are a few important guidelines to follow: