Air travel should be an inclusive experience for everyone, regardless of mobility challenges. For passengers who need extra help moving through the airport or boarding a plane, LOT Polish Airlines Wheelchair Assistance provides a dedicated service to ensure a smooth, dignified, and stress-free journey from departure to arrival. Whether you’re flying for business, vacation, or medical reasons, traveling with a mobility device, or recovering from surgery, LOT Polish Airlines has systems in place to support you. Their wheelchair assistance program is designed to accommodate all types of mobility needs, from minor walking difficulties to full-time wheelchair users.

Key Features of the Assistance Program

This service isn’t just about pushing a wheelchair — it’s about offering personalized care. Here’s what you can expect when you request wheelchair assistance:

• Check-in support: Get help with luggage and ticketing at the check-in desk.
• Security and border clearance: Specially trained staff assist you through security and customs, making the process more comfortable and faster.
• Priority boarding: You'll receive boarding assistance before the general boarding call, allowing extra time to get settled on the plane.
• In-flight help: Cabin crew members are trained to assist with boarding, seating, and storing personal items.
• Arrival support: Upon landing, you'll be met at the aircraft and guided through immigration, baggage claim, and on to your next mode of transport.

LOT ensures coordination between different departments and even partner airports if your trip includes layovers or connections. That way, your assistance continues seamlessly through every step of your itinerary.

Booking the Service

To take advantage of this service, all you need to do is let LOT know in advance. Ideally, submit your wheelchair assistance request when you book your flight, or no later than 48 hours before departure. This ensures that ground staff, equipment, and airport services are arranged in time. For questions, booking support, or to request assistance directly, call +1–888–738–0817. Their customer support team can help you confirm your reservation, add wheelchair assistance, or make special mobility-related arrangements.

What to Share When You Call

When calling to request the service, be ready to provide the following information:

• Whether you are bringing your own wheelchair (manual or powered)
• If you require an aisle chair to board the aircraft
• Your ability to walk short distances or up/down stairs
• If you require help accessing the lavatory during the flight
• Dimensions and battery type if you’re using a powered wheelchair

Providing accurate information helps the airline prepare the right assistance — from lifts to mobility-friendly seating and ground transportation.