Traveling by air can be challenging for individuals with mobility limitations. Long walks through terminals, standing in security lines, and navigating busy boarding gates often make the journey difficult for many passengers. That’s why Hong Kong Airlines Wheelchair Assistance is such a vital service—it ensures that every traveler, regardless of physical ability, can experience air travel comfortably, safely, and with dignity. Whether you're an elderly passenger, recovering from an injury, or traveling with a permanent disability, Hong Kong Airlines is committed to meeting your needs with compassion and professionalism.

Who Can Use Wheelchair Assistance?

Hong Kong Airlines Wheelchair Assistance is available for:

• Elderly travelers who may have difficulty walking long distances
• Individuals with temporary injuries (e.g., sprains, fractures)
• Passengers with permanent physical disabilities
• Those who use walking aids, crutches, or mobility scooters
• Anyone who simply needs extra support getting around the airport

There’s no need to hesitate when requesting this service—Hong Kong Airlines understands that accessibility is a right, not a privilege.

How to Request Hong Kong Airlines Wheelchair Assistance

Booking wheelchair assistance is easy and can be done in a few ways:

1. At the time of ticket purchase: If you're booking online, there's an option to request special assistance during the checkout process.
2. After booking your flight: If you missed the option during booking, simply contact Hong Kong Airlines’ customer service at least 48 hours before departure. You can call or use their email contact form to explain your needs.
3. Through a travel agent: If you booked your flight through an agent, let them know you need wheelchair support, and they’ll handle the request for you.

Providing accurate information ahead of time allows the airline to prepare the right equipment and ensure a smooth process at the airport.

What Services Are Included?

When you request Hong Kong Airlines Wheelchair Assistance, the following services are available:

• Meet and Greet: Assistance starts as soon as you arrive at the airport.
• Check-in Support: Staff will help you check in, manage luggage, and provide boarding passes.