Traveling can be challenging for passengers with limited mobility, but Hawaiian Airlines Wheelchair Assistance makes it significantly more comfortable and convenient. With a deep commitment to accessibility and the spirit of aloha, Hawaiian Airlines offers personalized support for travelers who need assistance navigating the airport or boarding the aircraft. Whether you're flying for vacation, business, or a medical visit, this service ensures you receive respectful, professional care every step of the way.
To receive wheelchair assistance from Hawaiian Airlines, passengers are encouraged to notify the airline in advance. Ideally, this should be done during booking or at least 48 hours before departure. Early notification allows the airline to coordinate with airport personnel and have staff ready at check-in, boarding, and arrival. You can request the service while booking online, by modifying an existing reservation, or by calling the dedicated accessibility line at +1–888–738–0817. The team will gather details about your needs and ensure the appropriate support is arranged at each stage of your journey.
When you arrive at the airport, a trained mobility assistant will be waiting at the entrance or curbside (if arranged) to guide you through the check-in process. They’ll help with basic baggage handling, escort you through TSA screening, and ensure a smooth path to your departure gate. If you're flying out of a large or unfamiliar airport, this assistance is especially helpful in reducing physical strain and travel-related stress. In many airports, Hawaiian Airlines uses wheelchair-friendly lanes and access points to minimize wait times and ensure that passengers with mobility needs are treated with priority and dignity.
At the boarding gate, your wheelchair attendant will remain with you until you're safely on the aircraft. Hawaiian Airlines uses specialized equipment such as aisle chairs, lifts, or boarding ramps depending on the airport layout and aircraft type. The trained staff assist you to your seat, help stow carry-ons, and ensure your comfort before takeoff. Though flight attendants are not allowed to lift passengers, they are trained to assist with general needs during the flight and ensure accessibility throughout the cabin.
If your trip includes a connecting flight, Hawaiian Airlines coordinates wheelchair support at every transfer point. Layovers can be overwhelming in busy airports, but the assistance team ensures you get to the next gate on time and with minimal effort on your part. If additional time is needed between flights for mobility reasons, this can be accommodated during booking.
Once you reach your final destination, the wheelchair assistance service doesn’t stop at the aircraft door. You’ll be escorted through the arrival gate, baggage claim, customs (if applicable), and to the ground transportation area or pickup point. This end-to-end service is designed to provide peace of mind and continuity of care throughout your entire travel experience.
Hawaiian Airlines Wheelchair Assistance is available to:
This inclusive approach ensures no traveler is left behind, no matter their physical limitations.